System and Process Specialist

Job Description

Job Description

  •   Audit on Onsite (Website)
  •   Responses on Email from (Internal dept./CS)
  •   SOP’s Audit / Macro’s Audit
  •   Need to answer CS queries on timely manners.
  •   Attend huddles and deliver the updated information within the team.
  •   Train the Trainer on recent and current update.
  •   Gather all the relevant information from relevant stake holders during campaign days.
  •   IVR alignment
  •   Create/update macros for the CS team.
  •   Create new processes for IR/CS department as per relevant department requirements.

o    Vet the process from all relevant stake holders.

o    Implement the process.

o    Inform QA to deliver the same process information to the CS team in huddle.

  •   Audit on the process with the help of QA to check that CS team is following the correct process or not.

System and Process Specialist

Daraz

Classification:

Research & Development

Job type:

Full Time

Location:

Karachi

Listed:

15-07-2019

Closes:

13-10-2019

Reference:

152778